Customer care for families
Care and Support for Every Family We Serve
Maids.cc Customer Care Team is the dedicated care line for the families who hire through us. Questions about your service, your maid, your contract or your payments: talk to us any time and we will see it through.
- Open 24/7
- One owner per case
- Serving families worldwide
How we help
Everything about your service, in one place
From a quick question to a replacement request, every family gets clear answers and a care coordinator who follows up.
Bookings and Service
Schedule changes, start dates, live-in or live-out arrangements and anything else about your ongoing service.
Replacements
If your maid is not the right fit, we arrange a replacement and keep you updated at every step.
Payments and Contracts
Billing questions, payment dates, refunds and contract terms, explained clearly and resolved quickly.
Visa and Documents
Status updates on visa, residency and contract paperwork for your helper, with renewals tracked on time.
Feedback and Complaints
Tell us what went well or what did not. Every complaint is logged, given an owner and followed up.
Urgent Support
A direct line for urgent situations at home, answered day or night by our care team.
Our promise
What every family can expect from us
Simple commitments we hold ourselves to on every case.
A fast first response
Every message gets a reply, with instant answers on chat and a person from the care team whenever one is needed.
One coordinator, start to finish
Your case has one owner, so you never have to repeat yourself.
Clear answers in plain language
Pricing, contracts and next steps explained simply, with no surprises.
Your information protected
Your details are used only to handle your request and are never sold.
How it works
From your first message to a solution
A simple path to the help you need.
Contact us
Message, call or email us any time and tell us what you need. Instant answers are available on chat.
Meet your coordinator
Your request is logged and assigned to a care coordinator who owns it until it is resolved.
We resolve and follow up
We act, keep you informed and check back afterwards to make sure everything is right.
About Maids.cc Customer Care Team
A dedicated care team for the families who hire through us
Maids.cc Customer Care Team is based in Delaware, United States, and supports families in every market we serve. It combines chat for instant answers with a human care team, so every family has somewhere to turn, day or night.
Our goal is simple: every question answered, every issue owned, and every family confident in the help they have at home.
- Based in Delaware, United States
- Serving families worldwide
- Care line open 24/7 for questions, requests and urgent support